Sunday, 2 July 2017

#When Change Happens. What happens when an organisation transforms? By Lalit Jagtiani



#When Change Happens. What happens when an organisation transforms?



“Change management is not a practice where one size fits all. It needs to be adapted, improvised and then fitted to the needs of the organisation”

When Change Happens by Lalit Jagtiani, Digital Transformation Thought Leader, at SAP is a free-flowing management book devoid of any corporate jargon. It’s well laid out, with illustrations and call-out quotes that grasp your attention, highlighting key takeaways and lessons for any organisation. ‘When Change Happens, A story of Organisational Transformation is a work of fiction which has been candidly threaded together with real-life office situations that make it an easy read. One can easily relate to such situations when an ogranisation is going through any sort of change.

To kick start, for any kind of change in an organisation it is vital to appoint a change agent and a dedicated team that will drive this transformation. The role of a change agent is key to support teams in overcoming barriers and drive business results but what is also most important is to involve the larger employee workforce and get their opinions. They need to be feel involved in any process and experience a sense of ownership. This could be in form of engaging surveys, group discussions, team building and bonding exercises, meetings or workshops. To ensure any such engagement activity or meetings are productive it is critical for teams to have a clear and mutual understanding of what would constitute a productive outcome and the role they are expected to play in achieving this. This helps in keeping the discussions focused and to the point. Communicating an organisational change to your workforce ensures there is a harmony in driving change and everyone feels they are playing a key role in supporting the organisations transformation goals.

Co-created common goals help employees feel motivated to share their views and insights. It’s also important and it makes employees feel good about a job which has been entrusted to them for which they share a passion and commitment. This enhances the probability in achieving the desired results. It terms of a common goal and vision, Lalit adds that, it’s not only about creating and having a vision but what is most important is people need to believe in it and it should be made clear to them on how it can be achieved. Vision is not a document that a team writes and forgets about. It is about continuous and ongoing efforts focused on driving a mutual understanding, alignment and strategy to achieve the envisioned outcome. It is a powerful tool to enhance alignment and achieve outstanding outcomes.

CVL Srinivas, CEO, South Asia, Group M adds, “When change happens, is a very well written book and coming from a full-time practitioner it does not end up with frameworks but is full of practical tips derived from real life situations.” The book not only offers change managers and consultants but also corporates, employees and startups resolutions for various situations. Sharing his views on Lalit’s book, Imre Vadasz, Regional HR Director AMEA, Sony Electronics Asia Pacific, notes, “The book accentuates that change management is not a binary process, also it is more complex than mastering methodology, following a well elaborated plan, using a toolbox that fits every ogranisation.” 

However, an interesting point that Lalit calls out is that every organization he has engaged with has a unique culture and characteristics. Hence, there is no one prescribed way of ensuring the success of interventions.  Another key observation made is that, realizing assumptions and limiting beliefs opens the possibility of achieving superior outcomes. Limiting beliefs often weigh you down and don’t let you achieve your full potential.

This write up however does not do justice to the multiple management lessons Lalit has penned. Get your personal copy now from Amazon. Com or alternatively from any leading book store, else just read it on your kindle.

When Change Happens, was first launched in Singapore followed by subsequent launches in Mumbai and Chennai. It was well attended by key corporate honchos, management gurus and the media fraternity. The launch in Mumbai was followed by a panel discussion where Lalit Jagtiani was accompanied by Vinod Kumar, MD & CEO, Tata Communications; Deepa Soman, Founder and Managing Director, Lumiere Business Solutions and Rohit Suri, Chief HR and Talent Officer - GroupM, Asia.

Lalit’s journey as a Business Transformation Specialist began in the late 90’s when he along with a couple of his colleagues were christened Change Agents. Since then, Lalit has been instrumental in leading and managing organisation transformations for companies across South East Asia, India, and Sri Lanka. 

Lalit is a Business Transformation Specialist with focus IT enabled transformation. He is also the co-founder of LeadThink© – a platform for leaders and professionals to showcase their capabilities through personal insights and sharing of experiences in driving successful transformation in their organisations.